In general, the hotels on line hotel service quality monitoring is quite important, but in terms of different managers, due to differences in the quality of all aspects of their own, leading to the results of monitoring is very different, effective If of course, also very different. Therefore, improving the quality of the hotel first-line supervision, improve the quality of many hotel management priority. Hotel front-line management of the head writer for frequently asked questions about the following: One, not sure what their focus is No matter which level of management, exposure to hotel service line and found the hotel service problems should be corrected in time, coordinating the various departments to properly handle the details of first-line supervision, satisfy Customer needs, so that guests satisfaction. Such as: a large reception, a hotel banquet, restaurant waiter busy receiving guests, and even drink the water are too busy to think, when finally have the opportunity extends the gas, the general manager there, he saw the banquet hall hands full , The waiter is in the water, we should fault the restaurant waiter in the slip. Because this restaurant waiter in a row after the guests received a few tables, the term civilization appears to be less, and has been a small smile on his face Met. General Manager of the opinion that although many guests for dinner today, but they can not forgive. Restaurant hotel staff Suijue wronged, but also had to sign a single fault. Hotels should be strictly managed, adhere to quality standards, but its general manager when the first should do is to: inform the officers to take measures to increase the banquet or reception staff, dining customers to reduce time waiting for meals or comfort Customers to reduce the anxiety waiting for the guests; remind waiters use of honorifics, smiling hospitality, in short, we must first ensure that customers get high quality reception hotel services. Second, management and ignore the lack of maintenance of the strong will of the quality of service standards Maintenance of the hotel's quality standards, according to procedures designed to provide hotel services, hotel services, to prevent bias, which is the main hotel line supervision duties. The effectiveness of supervision, whether the maintenance and management personnel Strong quality standards for the hotel will have a great relationship. In fact, managers sense of duty, leading to the direct cause of many of the quality of the accident. Southern has a five-star hotel, guests are eating bread, and found a ring, so to complain. Hotels names carved on the ring, and soon found the female baker. Finally, fired her. This Bit with a ring and face the baker, resulting in the ring fell into the flour, indeed at fault. But the package pastry chef if conscientiously perform their duties, strict inspection before work each day grooming staff, such things do happen ? Hotels will develop a variety of quality standards, but managers should be aware that standards for employees but not by the hotel's management staff by the actual control of the standard work. Once we tolerate the failure of the phenomenon exists, it never Far exist. Emulated on, which is only a lower standard, the actual performance of employees may be even worse. Third, the Governor instead of lead, forget the principle of gradual Hotel Quality management should implement the principle of continuous improvement. Management personnel in the field, it is necessary for effective staff supervision, but also to give practical guidance to improve their work under. Many managers also often in the hotel Service line inspection, but for a long time not hear in the Orchid Room of their fragrance, long time no smell at Baoyuzhisi its smell, they have lost their sharp, become blunted. I was invited to the hotel unannounced visits. Dining hall at zero, the hotel staff give me a menu, in exchange for my hand a copy. Why you changed it? She explains: "After a menu is new, added some new Dishes.

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